99abgame Privacy Policy

1 Who We Are

99abgame is an online casino and sports betting platform operated under an internationally recognised gaming licence. The Platform is accessible at https://99abgame.app and serves adult players aged 21 and above, with a primary focus on the Pakistani market including players based in Karachi, Lahore, Islamabad, Faisalabad, and across Pakistan.

For the purposes of this Privacy Policy, 99abgame, "we", "us", or "our" refers to the licensed operator of the Platform. "You" or "your" refers to any individual who visits, registers on, or otherwise interacts with the 99abgame Platform. As the entity that determines the purposes and means of processing your personal data, 99abgame acts as the Data Controller in respect of all personal information collected via the Platform.

2 Data We Collect

2.1 Data You Provide Directly. When you register a 99abgame account, complete identity verification, make deposits or withdrawals, contact our support team, or participate in promotions, you voluntarily provide us with personal data. This includes your full legal name, date of birth, Pakistani CNIC or passport number, residential address, email address, and mobile number.

2.2 Financial & Payment Data. To process PKR transactions via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, Mastercard, or USDT, 99abgame collects and processes the payment identifiers associated with your chosen method. Full card or account numbers are processed through PCI-DSS compliant payment gateways and are never stored in plain text on 99abgame servers.

2.3 Automatically Collected Technical Data. When you access the 99abgame Platform, our systems automatically collect certain technical data including your IP address, browser type and version, device identifiers, operating system, session timestamps, pages visited, and clickstream data. This data is used primarily for security, fraud prevention, and platform performance purposes.

2.4 Third-Party Sources. In certain circumstances, 99abgame may receive personal data about you from third-party sources such as identity verification service providers, fraud detection partners, and payment processors. Data received from these sources is handled in accordance with this Privacy Policy and is used solely to supplement our own verification and security processes.

3 How We Use Your Data

99abgame uses your personal data for the following specific purposes:

• Account Creation & Management: To register, verify, maintain, and administer your 99abgame player account, including enforcing the 21+ age restriction and the one-account-per-player rule.
• Transaction Processing: To process deposits and withdrawals via your chosen PKR payment method, verify transaction authenticity, and maintain accurate financial records as required by our licence.
• Identity Verification (KYC): To comply with our Anti-Money Laundering obligations and licensing requirements by verifying your identity, age, and the legitimacy of your payment methods before processing withdrawal requests.
• Platform Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, multi-accounting, collusion, bonus abuse, and any other conduct that breaches our Terms and Conditions.
• Responsible Gaming: To monitor gameplay patterns for indicators of problem gambling behaviour, apply player-requested limits and self-exclusions, and fulfil our duty of care obligations under our gaming licence.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and maintain records of support interactions for quality assurance purposes.
• Marketing Communications: To send you promotional offers, PSL cricket betting updates, bonus notifications, and other marketing materials, but only where you have provided your explicit consent and have not subsequently withdrawn it.
• Legal Compliance: To comply with applicable laws, regulatory requirements, court orders, and directives from our licensing authority, including obligations to report suspicious transactions to relevant authorities.

4 Legal Bases for Processing

99abgame processes your personal data only where a valid legal basis exists. The applicable legal bases are as follows:

• Contractual Necessity: Processing required to perform the contract between you and 99abgame — including account creation, game access, and payment processing — is carried out on the basis of contractual necessity.
• Legal Obligation: Processing required to comply with our KYC, AML, and licensing obligations is carried out on the basis of legal obligation.
• Legitimate Interests: Processing for fraud prevention, platform security, and service improvement is carried out on the basis of our legitimate interests as a licensed gaming operator, provided that such interests are not overridden by your rights and freedoms.
• Consent: Processing for direct marketing communications is carried out solely on the basis of your freely given, specific, and informed consent. You may withdraw this consent at any time by contacting 99abgame support or using the unsubscribe mechanism in any marketing email.

5 Sharing Your Personal Data

99abgame does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data only in the following limited circumstances and only to the extent necessary:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and card network processors receive the transaction data necessary to process your deposits and withdrawals. These partners are contractually bound to handle your data securely and in accordance with applicable payment industry standards.
• Identity Verification Providers: Third-party KYC and AML service providers receive the identity documents and data necessary to complete your verification. These providers act as data processors under our instruction.
• Game Software Providers: Casino game providers whose products are integrated into the 99abgame Platform may receive anonymised or pseudonymised technical data for game integrity and fairness auditing purposes.
• Regulatory & Law Enforcement Authorities: 99abgame may disclose personal data to our licensing authority, financial intelligence units, or law enforcement agencies where required by law, court order, or regulatory directive. We are not always able to notify you in advance of such disclosures.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of 99abgame's business, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this Policy.

6 Cookies & Tracking Technologies

6.1 The 99abgame Platform uses cookies and similar tracking technologies to enhance your user experience, maintain session continuity, and collect the technical data described in Section 2.3 above. Cookies are small text files stored on your device that allow the Platform to recognise your browser across page visits.

6.2 99abgame uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the Platform to function correctly. These include session authentication cookies that keep you logged into your 99abgame account. These cannot be disabled without impairing Platform functionality.
• Performance Cookies: Collect anonymised data about how players use the Platform — which pages are visited most, where errors occur — to help us improve the Platform experience.
• Functional Cookies: Remember your preferences such as language settings, game display options, and responsible gaming tool configurations.
• Analytics Cookies: Help us understand aggregate usage patterns across the Platform. Data collected via analytics cookies does not identify individual players.

6.3 You may manage or disable non-essential cookies via your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 99abgame Platform.

7 Data Retention

99abgame retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, and in any event for the minimum periods required by our licensing authority and applicable law. The following indicative retention periods apply:

• Account and Identity Data: Retained for the duration of your active account relationship with 99abgame, plus a minimum of five (5) years following account closure, as required for AML compliance and potential regulatory audit.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with financial record-keeping obligations under our gaming licence.
• Support and Communication Records: Retained for three (3) years from the date of the interaction, for dispute resolution, quality assurance, and compliance purposes.
• Marketing Consent Records: Retained for the duration of the consent relationship plus two (2) years, to provide evidence of consent in the event of a complaint or regulatory enquiry.
• Technical and Security Logs: Retained for twelve (12) months from collection, after which they are deleted or anonymised.

Upon expiry of the applicable retention period, personal data is securely deleted from 99abgame's systems or anonymised such that it can no longer be attributed to any individual player.

8 Your Data Rights

As a 99abgame player, you hold a number of rights in relation to your personal data. These rights are set out below. To exercise any of these rights, please contact our support team at [email protected] with your account details and a description of the right you wish to exercise. We will respond within 30 days of receiving your request.

9 Children & Minors

The 99abgame Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or retain personal data from any person under the age of 21. Age verification is a mandatory step during the registration process and is enforced rigorously.

If 99abgame becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and permanently close the associated account. If you believe that a minor has registered on the 99abgame Platform, please contact us immediately at [email protected].

10 International Data Transfers

As a Platform operating under an international gaming licence, 99abgame may transfer your personal data to servers, service providers, or partners located outside Pakistan. Where such international transfers occur, 99abgame takes appropriate steps to ensure that your data receives a level of protection equivalent to that described in this Privacy Policy.

These steps may include entering into standard contractual data transfer agreements with the relevant third-party recipients, selecting processors that maintain internationally recognised data security certifications, and conducting due diligence on third-party data handling practices prior to engagement.

11 Security Measures

99abgame implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL encryption across all data transmissions between your device and the 99abgame Platform.
• Encrypted storage of sensitive personal data, including identity documents and financial records, at rest on 99abgame servers.
• Role-based access controls ensuring that only authorised 99abgame personnel with a legitimate operational need can access player personal data.
• Regular independent security audits and penetration testing of the Platform infrastructure.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Continuous fraud monitoring systems that flag suspicious login activity and unusual transaction patterns for investigation.

Despite these measures, no data transmission over the internet or electronic storage system is guaranteed to be 100% secure. In the event of a data security incident that affects your personal data, 99abgame will notify you in accordance with our incident response obligations under applicable law and our licensing requirements.

12 Updates to This Privacy Policy

99abgame reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or operational circumstances. The current version of the Privacy Policy, together with its effective date, will always be available at https://99abgame.app/privacy-policy.

Where we make a material change to this Privacy Policy — for example, introducing a new category of data processing or a new category of third-party recipients — we will notify registered players via the email address on file. Your continued use of the 99abgame Platform following publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any update, you may request account closure by contacting our support team.

13 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 99abgame handles your personal data, please contact our Data Protection team using the following details:

• Email: [email protected]
• Response Time: We aim to acknowledge all data-related enquiries within 48 hours and to provide a substantive response within 30 days.
• Language: English and Urdu supported
• Availability: 24 hours a day, 7 days a week via live chat or email

If you are not satisfied with our response to your data privacy enquiry, you have the right to escalate your complaint to the relevant data protection authority or to the dispute resolution body designated by our licensing authority. Details of the applicable escalation route will be provided upon request.

For further information on how 99abgame uses your data in the context of responsible gaming tools and self-exclusion, please visit our Responsible Gaming page. For a full description of your contractual rights as a player, please review our Terms & Conditions.